Privacy Policy

Effective date: November 10, 2026

This policy explains what information Great Impressions Dental Laboratory collects through greatimps.com, how we use it, and the choices you have. We keep it short and plain on purpose. If anything here is unclear, contact us and we will explain.

Who we are

Great Impressions Dental Laboratory is a dental laboratory in Richmond, Virginia. When this policy says "we", "us" or "our", it means Great Impressions Dental Laboratory. You can reach us by email at admin@greatimps.com or by phone at 804-282-6200.

What we collect

We collect information you choose to give us, such as when you fill out one of the forms on our homepage (signing up for updates or writing to the lab), ask for a new account, call us, or email us. That can include:

• Your name
• Your phone number and email address
• Your practice name and address
• Details about what you need help with, and anything else you type into a form

Do not send patient information through these forms. Send cases through DDX or with the physical case.

Like most websites, our site may also record basic technical information when you visit, such as your IP address, the type of browser and device you use, the pages you look at, and the date and time of your visit. This helps keep the site working and secure.

How we use it

We use your information to answer your questions and to provide the service you ask for. That can include:

• Answering your questions and responding to your requests
• Scheduling, providing and following up on the service you ask for
• Sending you estimates and invoices
• Keeping our website secure and working properly
• Meeting our legal and tax obligations

Cookies and analytics

Cookies are small files a website stores in your browser. Our site uses the cookies it needs to work. We also use Google Analytics, which sets cookies, to count visits and see which pages are used. We use what it tells us to improve the site.

To stop Google Analytics from counting your visits on any website, you can install Google's opt-out browser add-on from tools.google.com/dlpage/gaoptout.

Our site has no advertising or remarketing tags. We do not sell your personal information, and we do not share it with advertisers.

You can block or delete cookies in your browser settings. The site will still work, although some features may not.

Who we share it with

We share your information with companies that help us run our business and our website:

• Gravity Forms, which runs the forms on this website
• Postmark, which sends your form submissions to us by email
• CleanTalk, which protects our forms from spam. On pages with a form it reads basic information about your browser to tell people from bots and stores a little technical data in your browser; when you send a form it receives the form's contents and your IP address.
• Our website host
• Our email service

We may also share information when the law requires it, or to protect our rights, our customers or the public. If our business is sold or merged, customer records may transfer to the new owner, who will be asked to follow this policy.

How long we keep it

We keep your information for as long as we need it to serve you and to meet our legal, tax and warranty obligations. After that we delete it or keep it in a form that no longer identifies you.

How we protect it

We use reasonable safeguards to protect your information, including a secure (HTTPS) connection for this website. No website or email system is perfectly secure, so please do not send payment card numbers or other sensitive details through our forms.

Your choices

You can ask us to:

• Tell you what personal information we have about you
• Correct information that is wrong
• Delete your information, unless we need to keep it by law
• Stop sending you emails

To make a request, email admin@greatimps.com or call 804-282-6200. We may need to confirm who you are before we act on it. Depending on the state you live in, you may have more rights under state privacy law. We will honor any request the law requires us to honor.

Children

Our website is not aimed at children. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

Our site may link to other websites, such as review sites or manufacturer pages. We are not responsible for how those sites handle your information. Read their privacy policies before you share anything with them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Changes take effect when they are posted.

Contact us

If you have questions about this policy or your information, contact Great Impressions Dental Laboratory:

• Email: admin@greatimps.com
• Phone: 804-282-6200
• Mail: 2103 Lake Ave, Richmond, VA 23230