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Send a Case
804-282-6200
Send a Case
Send a CaseDigital or physical

Send us a case, your first or your next.

A digital scan, your DDX portal, or a physical case picked up or shipped. Everything you need to send one is on this page.

Find us in your scanner Log in to DDX
  • Digital scans
  • DDX portal
  • Pickup or shipping
Scroll to explore
01Digital scans

Find us in your scanner's software

Send your scan through your scanner's lab portal. Here is how to find us in each one.

iTero
Customer ID 3249
3Shape
Call 804-282-6200 and we will connect you
Medit
Search Great Impressions Dental Lab or admin@greatimps.com
Carestream
Search Great Impressions Dental Lab or admin@greatimps.com
Sirona
Search Great Impressions Dental Lab plus zip code 23230, or admin@greatimps.com
Any other scanner
Email the STL files, or upload them through DDX
Lower full-arch prosthesis with pink gum, front view
Fig. 01Anterior crowns designed from a scan
STL files

Email them or upload to DDX

Email STL files to admin@greatimps.com, or upload them through DDX.

02DDX portal

Your DDX account

A DDX account is free. Call 804-282-6200 and we will set up your account.

Log in to DDX New to DDX? Open an account
In DDX you can
  • Track your case and its delivery date
  • Schedule a pickup
  • See your invoice and pay your bill
  • Ask about a case
greatimp.ddxdental.com
03New account

Sending your first case is easy

Call 804-282-6200, or send a request any time and we will set up your account.

  1. 01

    Open an account

    Call 804-282-6200 and we will set up your account.

  2. 02

    Send your case

    Send your scan through your scanner's lab portal, upload to DDX, or send a physical impression.

  3. 03

    Track it online

    Track your case, delivery date, and invoice online.

New account request

Tell us about your practice

This field is for validation purposes and should be left unchanged.
Products you are interested in

No patient information, please. Patient details stay on the Rx form, in your scanner software and in DDX.

04Physical cases

Impressions, relines and repairs

An impression, or a denture for a reline or repair, picked up in the Richmond area or shipped to the lab.

In the Richmond area

Pickup and delivery

  • Same day relines and repairs for local clients
  • Schedule a pickup in DDX

Call us at 804-282-6200 to see if your practice falls within our same day delivery and repair zone.

Farther away

Shipping

  • Next day relines and repairs
  • Shipping costs are paid by the practice, as our terms set out
Ship to
Great Impressions Dental Laboratory
2103 Lake Ave
Richmond, VA 23230
In every box

The Rx form, printed and signed

Print and ship with physical cases.

Rx form (PDF)
05Questions

Questions offices ask

Something not covered here? Call the lab at 804-282-6200.

Tech TipTips For Taking High-Quality Digital ImpressionsRead the tip
My scanner is not on your list. Can I still send you a scan?

Yes. Email the STL files to admin@greatimps.com, or upload them through DDX.

I don't have a scanner. Can I send a physical impression?

Yes. In the Richmond area, schedule a pickup in DDX. Farther away, ship it to the lab. Print the Rx form and send it with the case.

Who do I call with a question about a case in progress?

Call the lab at 804-282-6200, or ask about the case in DDX.

06Talk to the lab

Not sure how to send it? Call us.

Call the lab at 804-282-6200.

Call 804-282-6200 Log in to DDX
Great Impressions Dental Laboratory804-282-6200
Visit
2103 Lake Ave, Richmond, VA 23230
Fax
804-282-6459